At Le Coin Détente Boutique, we are committed to providing you with premium outdoor furniture and accessories while ensuring a seamless shopping experience. Below you’ll find detailed information about our shipping and returns policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

Standard Shipping: via DHL or FedEx

  • Delivery time: 10-15 business days after dispatch
  • Shipping fee: €12.95

Free Shipping: via EMS (for orders over €50)

  • Delivery time: 15-25 business days after dispatch
  • Available for orders of €50 or more

Note: Delivery times are estimates and may vary depending on your location and customs clearance procedures. We ship worldwide except to some Asian countries and remote areas.

Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges

We want you to be completely satisfied with your purchase from Le Coin Détente Boutique. If you’re not happy with your item, you may return it within 15 days of receiving your order.

Return Conditions

To be eligible for a return:

  • Items must be unused, unassembled, and in their original packaging
  • All accessories, manuals, and parts must be included
  • Items must be free from damage, dirt, or odors
  • Original tags and markings must be intact

Non-Returnable Items

The following items are not eligible for return:

  • Furniture care products (liquids, sprays, etc.) for hygiene reasons
  • Custom-made or personalized items
  • Products whose original packaging has been damaged or discarded

Return Process

Step 1: Submit a Return Request

Email your return request to [email protected] with the following information:

Subject: Return/Exchange Request – [Order Number]

Email Body:
Hello,

I would like to return/exchange an item from my order #[order number].

Product concerned: [Product name, reference if possible]
Reason for return: [Please specify: size, color, defect, etc.]
Desired option: [Refund/Exchange for [alternative product]]

I confirm that the item is in its original condition, unused and in its original packaging.

Best regards,
[Your full name]
[Your email address]
[Your phone number]

Step 2: Approval & Instructions

Our team will process your request within 48 business hours and send you:

  • A return approval confirmation
  • A Return Merchandise Authorization (RMA) number
  • Detailed return instructions

Step 3: Ship Your Return

Once your return is approved:

  1. Carefully repackage the product in its original packaging
  2. Include all accessories and documents
  3. Add the RMA number clearly visible on the outside of the package
  4. Ship to:

    Le Coin Détente Boutique – Returns
    18 Avenue Bonneveine
    Marseille, FR 28885

Important: Return shipping costs are the customer’s responsibility unless the item is defective or we made an error. We recommend using a tracked and insured shipping service.

Refunds

Timing & Process

Once we receive and inspect your return (typically within 5 business days):

  • We will email you to confirm approval of your refund
  • The refund will be processed and credited to your original payment method within 10 business days
  • You will receive the full item amount, minus initial shipping costs (unless you qualified for free shipping)

Refund Methods

Refunds will be issued via the original payment method:

  • Visa, MasterCard, JCB: Credited to your account
  • PayPal: Credited to your PayPal account

Note: Depending on your bank or credit card provider, it may take an additional 1-2 billing cycles for the credit to appear on your statement.

Exchanges

The exchange process is identical to the return process:

  • Once we receive and approve your return, we will ship the new item
  • Shipping costs for the new item are your responsibility unless we made an error
  • If the new product has a different price, we will adjust the amount with an additional payment or refund

Defective or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us immediately at [email protected]
  • We will cover all return and replacement shipping costs
  • In some cases, we may request photos as proof

Questions?

For any questions about our shipping or return policies, or to check the status of your return, please contact us:

Email: [email protected]
Address: Le Coin Détente Boutique, 18 Avenue Bonneveine, Marseille, FR 28885

Thank you for choosing Le Coin Détente Boutique for your premium outdoor furniture needs. We appreciate your trust and are committed to making your shopping experience as enjoyable as possible.